PLEASE READ CAREFULLY before asking QUESTIONS
Most of your questions will be answered by reading them.
PART 1 - ABOUT US
Q) How can you sell at such low price?
A) All of our products comes from the will be of the highest quality available directly from original factory with serial numbers, made of high grade materials, and play with high performance.we work side by side with accredited and licensed OEM manufacturer to produce the high-performance golf heads & shafts and golf accessories.
PART 2 - Products
Q) How can I check the authenticity of club?
A) There are several ways to check. Fake clubs are usually distinguishable by comparing with genuine product. Smell of grip and details of label or head are little bit different. The easiest way to check it is to take it to nearest proshop and compare it with the genuine product. You can also check the SN# of the golf club with manufacturers. If that still does not assure you, you can just send it to manufacturer for verification. That’s the most reliable way. But, it usually takes 1-2 week with freight charges. But, in any cases, years we have absolutely no history of refunding money for counterfeit. PLEASE, feel safe with us.
Q) Can you send me the SN# of the club?
A) We have many requests about the SN#. We see that many buyers are obsessed with SN# ONLY. But, the SN# itself does not mean anything. First of all, we usually have lots of same identical sets of club with all unique SN#. The SN# you can get from us will be different from one that you actually receive. We actually do not know the SN# of the club you will receive until the last minute of packaging. Also, you can be fooled for SN#. If you are looking for the valid SN# ONLY, some sellers can abuse it by giving any valid SN# and send you the counterfeit clubs. What’s really important is the SN# of the club you receive. Checking SN# after receiving the product is still not too late. If the product is fake, you can still put forward paypal or credit card dispute and get your money back. But, if you refuse to complete the payment for not receiving the SN#, we will just take action against you.
Q) You do have the item I’m looking for?
A) We might have it. But, we always post all the items we have in stock. Please check our store for the availability. If you don’t find it, then we don’t have it.
Q) Do you take custom orders?
A) YES, we do.
Q) Do you take Trade in?
A) Sorry, we do not take trade in.
PART 3 - PAYMENT
Q) Is there sales TAX?
A) Sales tax will be collected from NJ buyers ONLY!! We do not collect sales tax from any other states or countries.
Q) Can I call you and pay with my credit card?
A) Please, don’t call us for phone payment. We cannot take your credit card over the phone. However, you can certainly use your credit card . If you have problem , please contact us. We will offer alternate way to complete payment.
Q) I have a problem with paypal. Can you wait extra 3-4 days?
A) We know for sure that most of paypal issues can be resolved within 3-5 business days. Since we offer 7 days for payment, it should not be problem. But, if you really need the extra days for payment, we generally allow a few more days. But, you will get a payment reminder e-mail from paypal. It is something that we AUTOMATICALLY send to all the buyers who did not complete the payment within 7 days. Also, you can contact us for alternate way to complete the payment.
Q.Is there any guidelines for Credit Card payment?
A. Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. If your card has a security code it must be entered correctly on the payment screen. You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be
charged this amount. If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.
PART 4 - SHIPPING
Q) Do I have to pay custom or VAT upon the receiving the item?
We will mark the package as gift; to avoid the custom charges so the Customs Duties seldom occur. no VAT and costom for France United Kingdom, the United States, France, Australia, Canada, Japan, South Korea.....
Q) Can I have the tracking number?
A) you can track an order from our website.
Q) When will my item be shipped?
A) Usually, we process shipping within 24 hours from the order. Please allow us 1-2 business days for shipping.
Q) Can you ship to different address?
A) Yes. But, you have you indicate the different address on our site. If you forget to do it, you can always send us an e-mail before making payment. We will try to read your e-mail before shipping out. we can not guarantee the change of address.
Q) When will I receive my package?
A) UPS grounds takes 5-7 business days depending on the destination.DHL or Chronopost Priority usually takes 4-6 business days for delivery.
Q) Can you upgrade shipping service with extra pay?
A) We DO NOT upgrade the shipping service once the payment is completed. Please, do not ask us for an upgrade once the check out is completed.
Q) Can I pick up the package and pay with cash?
A) Sorry, we DO NOT allow any personal pick ups.
PART 5 - Return
Q) Can I return?
A) all items are acceptable for return . We will take return for any items ,All the returns have to be done within 7 days from delivery date. Buyers are responsible for return shipping charge. There will be 10% restocking fee. Therefore, the total refund about will be 100% of the original item price. The returned item has to be in brand new condition. If we see the sign of usage, we will just send you back the returned item.
Q) I received damaged/defective or incorrect items.
A) Please send us an e-mail to resolve the issue. We will certainly exchange with correct item at our cost.
Q) It has been already 7 days. The tacking status is not updating and the package has not been delivered yet.
A) If the package is lost, we usually issue immediate full refund for items with insurance. But, 7 days are not enough to determine that the package is lost. Under certain cases, items are delivered after 1-2 weeks. If you don’t receive within 1 month from the dispatch date, we will issue full refund for items with INSURANCE. If there is no insurance, we will refund you the corresponding amount we get reimbursed from the carrier. In any cases, we highly recommend you to purchase insurance.
PART 6 - INTERNATIONAL
Q) Do I have to pay custom or VAT upon the receiving the item?
A) Depending on countries, you might have to pay duties . We are not responsible for those charges.But Usually there is no custom and VAT .
Q) Can you lower that value/ send it as a gift?
A) We used to do that. But, there were too many problems related to it. It is very likely that if the item is gift or undervalued it easily gets trapped in custom. We will automatically send it as commercial with invoice attached to it. If it causes too much extra cost, please contact us. We will try to work it out for you.
Q) Which countries do you ship to?
A) We ship worldwide.
